As a B2B store, we do not accept refunds unless damaged or faulty. We are able to provide a refund only if the goods sent are found to be damaged and arrive broken. Please inspect your order upon receipt and contact us within 48 hours of receipt of goods at jmhomecreationsblanks@outlook.com if the item is damaged and we will then try and sort it out for you either with a suitable replacement in the first instance or refund if this is not possible.

If a refund is sought against a damaged/faulty item, the customer should send the items back to the company. The company can initiate the refund only on receipt of the relevant items in their original condition. The courier labels show the sender’s address and can be used to send the goods back. The company is unable to provide a pre-paid return postage labels as of now except for exceptional circumstances. In such cases, refund of the return postage amount is done on case by case basis and is not a norm.

Any pre-orders items are ordered with the supplier after considering the orders from the customers. We are unable to cancel and subsequently action any refunds on any pre-order items unless we decide to no longer procure them for any reason.

When purchasing Pre-orders items, note that the release dates are always tentative and can be impacted by number of circumstances like weather, political situation in the transit countries, pandemic etc. No refund can be made possible for items pre-ordered and if their delivery is delayed due to reasons beyond the control of the company.

As a B2B store, we do not accept cancellations .We can only consider cancellations for exceptional circumstances and the decision lies with the company and is not to be treated as a norm.

Once the refund is agreed , the amount will be refunded back on the original payment method used during the purchase (unless specifically asked for another option ) within 7 to 10 working days. This can again depend on how different banks operate.

Note that the payment gateway takes away part of every transaction and the company is entitled to take away cancellation charges when cancelling and refunding any order.

When purchasing with the company you agree to these terms and conditions.